Nichols v. Auto Club Services & UIA – 12.158

Nichols v. Auto Club Services & UIA
Digest No. 12.158

Section 421.29(1)(b)

Cite as: Nichols v. Auto Club Services, Inc., Unpublished Opinion of the Michigan Court of Appeals, Issued November 19, 2015 (Docket No. 14-001823-AE).

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Appeal Pending: No
Claimant: Aisha Nichols
Employer: Auto Club Services Inc.
Date of Decision: November 19, 2015

HOLDING: Absences for good cause in violation of an employer’s no-fault attendance policy do not constitute misconduct under MCL 421.29(1)(b).

FACTS: In October 2012, claimant was hired as a customer sales and service representative for Auto Club Services Incorporated (“ACS”). After working for 90 days, ACS employees earned three days off from work for every six months. ACS had a written no-fault attendance policy with no written exceptions, and exceptions were very rare in practice. Between December 3, 2012, and February 5, 2013, claimant received three written discipline notices, two of which were related to absences or tardiness.

On February 28, 2013, while driving to work, claimant’s vision blurred, and she was unable to see. Claimant had previously experienced blurred vision and believed it was caused by “having a thyroid storm.” She left a voicemail with ACS informing them the (1) the reason for her absence was personal and (2) she could explain her absence upon her return on March 1, 2013.

Upon returning on March 1, 2013, ACS discharged claimant for her absence pursuant to their no-fault attendance policy. While being discharged, claimant informed ACS she felt unwell and could not see on February 28th. She did not provide medical documentation explaining her absence on the aforementioned date but had previously warned her employer she was not feeling well.

Claimant was disqualified from unemployment benefits pursuant to MCL 421.29(1)(b). During claimant’s hearing before an Administrative Law Judge (“ALJ”), the parties stipulated her absence was due to an illness, but there is a dispute whether the ALJ accepted that stipulation. The ALJ and subsequently, the Michigan Compensation Appellate Compensation (“MCAC”) and Wayne Circuit Court affirmed claimant’s determination of disqualified from benefits under MCL 421.29(1)(b). Claimant appeals arguing the lower tribunals’ (1) decisions were contrary to law and (2) fact finding was unsupported by competent, material, and substantial evidence.

DECISION: Claimant is not disqualified for misconduct pursuant to MCL 421.29(1)(b) because the absences were beyond her control, and thus, she had good cause for said absence.

RATIONALE: Misconduct has been defined as “conduct evincing such willful or wanton disregard of an employer’s interest as is found in deliberate violations or disregard of standards of behavior which the employer has the right to expect of his employee.” Carter v. Mich. Employment Security Comm., 364 Mich. 538, 541; 111 NW2d 817 (1961). However, infractions that may cause termination do not necessarily constitute misconduct under MCL 421.29(1)(b). Hagenbuch v. Plainwell Paper Co., Inc., 153 Mich. App. 834, 837-838; 396 NW2d 556 (1986). Absenteeism and tardiness for reasons not beyond a claimant’s control constitute misconduct. Id at 837. However, absenteeism and tardiness for reasons beyond a claimant’s control which are otherwise with good cause do not constitute misconduct. Washington v. Amway Grand Plaza, 135 Mich. App. 652, 658; 354 NW2d 299 (1984).

The court argued the basis of claimant’s discharge was her accumulation of absences in violation of ACS’ attendance policy, not claimant’s failure to notify ACS of her medical condition to explain her final absence. This was confirmed by an ACS senior employee who testified that claimant would have been discharged due to the absences, regardless of whether she provided an explanation. Claimant provided evidence that her absences and tardiness prior to the February 28th incident were due to one or more chronic medical conditions related to her thyroid. Thus, these absences were beyond her control and constituted good cause.

The lower tribunals’ factual findings and ACS’s offered evidence was not inconsistent with claimant’s showing of good cause for her absences. Furthermore, the lower tribunals did not determine that claimant’s absences were without good cause and thus, erred in disqualifying claimant under MCL 421.29(1)(b). The Court held claimant was wrongfully disqualified for misconduct and remanded for further proceedings.

Digest Author: Sean Higgins, Michigan Law, Class of 2017
Digest Updated: 3/27/2016

Latham v. Comcast Cablevision Corp. – 12.157

Latham v. Comcast Cablevision Corp.
Digest No. 12.157

Section 421.29(1)(b)

Cite as: Latham v. Comcast Cablevision Corp., Wayne County Circuit Court, No. 13-003859-AE (August 28, 2013).

Appeal pending: No
Claimant: Carmen Latham
Employer: Comcast Cablevision Corporation
Date of decision: August 28, 2013

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HOLDING: The Michigan Appellate Compensation Commission’s decision that Latham’s discharge for misconduct was contrary to law. Absent the provision of Comcast’s written policy on credit checks, there was not enough evidence to show that Latham’s actions rose to the level of misconduct.

FACTS: From April 3, 2006 until May 11, 2012, when she was discharged for misconduct, Latham worked for Comcast as an inbound sales executive. In March 2012, Comcast audited Latham’s work because she had not run credit checks on several accounts. On May 11, 2012 Latham was discharged. She then filed a claim for unemployment, but was ruled disqualified under the misconduct provisions of the act. According to the testimony of the employer at the ALJ hearing, credit checks are mandatory and the company’s policy does not allow employees discretion on whether to perform them. Latham was also found to have set up an account without Comcast’s permission, but believed she was following an appropriate course of action.

DECISION: The circuit court reversed the decision of the Michigan Appellate Compensation Commission and ruled that the claimant was not disqualified for benefits because of misconduct under Section 29(1)(b) of the act.

RATIONALE: Latham argued that under MRE 1002, the best evidence rule, Comcast was required to provide the written policy on credit checks rather than using testimonies of employees to demonstrate its contents. The circuit court agreed and stated that without this policy, it only had the statements of Comcast representatives to rely on to decide how much discretion Comcast employees are allowed. Without the written policy clearly defining Latham’s responsibilities, the circuit court found that her conduct amounted only to poor performance and not misconduct.

Digest Author: Alisa Hand, Michigan Law, Class of 2017
Digest Updated: 3/27/2016

Kowalski v. Henry Ford Macomb Hospital – 12.143

Kowalski v. Henry Ford Macomb Hospital
Digest No. 12.143

Section 421.29(1)(b)

Cite as: Kowalski v. Henry Ford Macomb Hospital, unpublished opinion of the Macomb Circuit Court, issued January 27, 2012 (Docket No. 2011-2690-AE).

Appeal pending: No
Claimant: Robert P. Kowalski
Employer: Henry Ford Macomb Hospital
Docket no.: 2011-2690-AE
Date of decision: January 27, 2012

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HOLDING: It is not a willful and wanton disregard of an employer’s interests to repeatedly access confidential patient information without explicit authorization when (1) the employer had a vague and discretionary policy regarding access to the confidential information, and (2) the employee, in the course of accessing information related to his job duties, is unable to avoid viewing confidential information unrelated to his assigned tasks.

FACTS: Claimant (appellant) worked as a regulatory documentation clerk at the Henry Ford Macomb Hospital.  As a documentation clerk, claimant used a computer system (the MIDAS system) to enter patient Medicaid information.  Although claimant had unrestricted access to the MIDAS computer suite and all its associated confidential patient information, the employer claimed that claimant was only authorized to view information on two particular MIDAS screens.  The employer maintained that claimant was only to access information that he had a “need to know.”  Claimant testified to his belief that he was authorized to view information in any part of the MIDAS system in order to complete job-related tasks.  After claimant submitted a report to his supervisor that contained patient information outside the scope of claimant’s supposed purview, a computer audit was initiated to investigate claimant’s MIDAS access history.  The audit revealed that claimant had accessed MIDAS screens with information that the employer considered unrelated to his job duties.  Claimant testified at a hearing before an ALJ that he had accessed the information on these screens in order to perform job-related tasks.  Although the ALJ found that “the employer failed to establish that [claimant] willfully, wantonly, and intentionally . . . disregard[ed] . . . standards of behavior which the employer had the right to expect,” the Board of Review reversed the decision.  The Board based their decision on a finding that claimant deliberately accessed a file without authorization.  At the Board hearing, claimant presented evidence that the MIDAS system required him to go through the allegedly unauthorized screens in order to access the authorized screens.

DECISION: Decision of the Board of Review was not supported by competent, material, and substantial evidence on the whole record.  Decision of the Board of Review reversed and decision of the ALJ affirmed.

RATIONALE: Because (1) there were valid reasons for claimant to access the entire MIDAS system, rather than the limited use supposed by the employer’s “need to know” policy, and (2) access to the authorized screens required going through the unauthorized screens first, the claimant’s actions were a “good faith error in judgement.”

Digest Author: James Mestichelli, Michigan Law, Class of 2017
Digest Updated: 3/1/2016

Long v. Hudsonville Body Shop, Inc. – 12.145

Long v. Hudsonville Body Shop, Inc.
Digest No. 12.145

Section 421.29(1)(b)

Cite as: Long v Hudsonville Body Shop, Kent County Circuit Court, No. 09-06869-AE (November 20, 2009).

Appeal pending: No
Claimant: Jason Long
Employer: Hudsonville Body Shop, Inc.
Docket no.: 203605W
Date of decision: November 20, 2009

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HOLDING: The Board’s decision that Long was discharged for misconduct connected with his work was not contrary to law and was supported by substantial evidence. Long willfully and intentionally disregarded Hudsonville Body’s interests when he violated the company’s drug policy by offering to obtain illegal drugs for an employee of another company in the same building.

FACTS: On November 15, 2008, Long’s car broke down on his way to work. Mike Zwak, a tow-truck driver employed by Hudsonville Towing, came to tow Long’s car. Hudsonville Body and Hudsonville Towing operated out of the same building and both referred business to each other. Both companies provided services for law enforcement. Zwak alleged that Long initiated a conversation where Long asked if Zwak smoked “the good stuff” and that he could get Zwak some. Zwak declined. The owner of Hudsonville Body learned of this incident and terminated Long’s employment pursuant to its policies prohibiting the use, sale, or possession of illegal drugs on or off the premises during business hours. Long denied offering to sell Zwak drugs.

DECISION: The circuit court affirmed the Board of Review’s decision, which found the claimant to be disqualified for benefits because of misconduct under Section 29(1)(b) of the MES Act.

RATIONALE: Hudsonville Body strongly emphasized to Long their illegal drug policy and their business relationship with law enforcement. While Hudsonville Towing was a separate company, they operated out of the same building as Hudsonville Body and the two referred business to each other. Long argued that, under Hagenbuch v. Plainwell Paper Company, while an employer can fire an employee for actions while not working and not on the employer’s premises, the actions are not necessarily misconduct in connection with his work under the Act. The circuit court reasoned that in some cases an employee’s actions, while not working and not on the premises, might not be misconduct connected with his work, Hagenbuch does not mandate such a finding in every case.

Digest Author: Adam Kleven, Michigan Law, Class of 2018
Digest Updated: 1/6/2016

 

Nassif v. Northwest Benefits, Inc. – 12.147

Nassif v. Northwest Benefits, Inc.
Digest No. 12.147

Section 421.29(1)(b)

Cite as: Nassif v  Northwest Benefits, Unpublished Opinion of the Saginaw County Circuit Court, Issued Sep. 30, 2008 (Docket No.07-066426 AE 4).

Appeal pending: No
Claimant: Kevin C. Nassif
Employer: Northwest Benefits, Inc.
Docket no.: 07-066426 AE 4
Date of decision: September 30, 2008

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HOLDING: The decision of the board of review is affirmed. Claimant is disqualified for unemployment benefits under the misconduct provisions of 29(1)(b) of MES.

FACTS:  Claimant worked for Northwest Tire & Service Inc., alk/a Northwest Benefits Inc. as a store manager. His employment was terminated for a series of claimed false statements and misconduct occurring within a relatively short time period.

Following his termination from employment claimant was initially found qualified for unemployment benefits. This initial decision of the Unemployment Agency was affirmed following a referee hearing but was subsequently reversed on appeal to the Board of Review.  Both the ALJ and the Board found evidence of misconduct.

Claimant is appealing the Board of Review’s finding of misconduct. Claimant additionally contends that the Board’s determination is the product of unlawful procedure and/or otherwise affected by substantial and material irregularities based on two different letters he received from his former employer.

The first letter cited by the claimant was from his former employer’s counsel informing him that pursuant to the terms of termination he was to have no contact with any Northwest stores or current employees for any reason. Claimant understood this as meaning he was prohibited from contacting any employees even to seek their help and to testify on his behalf, and that had he known this was not the case he would have better prepared his case.

The second letter requested that he consent to written argument before the Board of Review. Claimant questions whether the Board of Review considered any additional written arguments or testimony before making its decision and if so, should he not have been afforded the opportunity to respond

DECISION: When viewed in totality, these incidents establish a willful disregard of the employer’s interests and constitute “misconduct” within the meaning of the statute. Further, there is not enough evidence to support claimant’s contention that the Board’s determination was the product of unlawful procedure and/or otherwise affected by substantial and material irregularities.

RATIONALE: In regards to the incidents in question, the court found that while the claimant’s conduct runs the continuum from mere negligence to the deliberate violation of rules and apparent indifference to one’s obligations as an employee, when viewed in totality, these incidents establish a willful disregard of the employer’s interests and constitute “misconduct” within the meaning of the statute.

In regards to claimant’s contention that the Board’s determination was the product of unlawful procedure and/or otherwise affected by substantial and material irregularities., the court found an insufficient basis for setting aside the decision of the Board of Review and/or ordering a new hearing.

In regards to the first letter, the court found that the claimant has not demonstrated to the satisfaction of the court that additional testimony would have made any difference to the determination of any issues of importance to the case since all the persons who were directly involved in the incidents that led to claimant’s termination testified at the hearing. The court did find that claimant could have called additional witnesses, the testimony that they could have been able to provide would not have shed any additional light on his termination.

In regards to the claimant contention that the Board’s determination was the product of unlawful procedure In regards to the second letter cited by the claimant, the court found that  there was nothing in the file to indicate the Board of Review considered anything other than the record made at the referee hearing. There was no request for additional evidence, no oral presentation made, and if the Board did consider any additional briefs, it was only by claimant’s consent. The copy of the letter made part of the file does not indicate that claimant even signed the incorporated consent language found in the body of the letter. The court found that at present, all that can be said is that no consent was given and no additional written argument was made.

Digest Author: Cydney Warburton, Michigan Law, Class of 2017
Digest Updated: 3/1/2016

Mowatt v. Village of Birch Run – 12.146

Mowatt v. Village of Birch Run
Digest no. 12.146

Section 421.29(1)(b)

Cite as: Mowatt v Village of Birch Run, Saginaw County Circuit Court, No. 08-000001-AE-2 (August 20, 2008).

Appeal pending: No
Claimant: Robert Mowatt, Jr.
Employer: Village of Birch Run
Docket no.: 190282H
Date of decision: August 20, 2008

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HOLDING: Claimant’s failure to sign an Improvement Plan aimed at advancing his job performance was conduct related to his work and constituted a deliberate and willful act against his employer’s interests. Thus, claimant’s failure to sign the plan amounted to disqualifying misconduct to bar claimant from unemployment benefits.

FACTS: On January 23, 2006, Robert Mowatt was fired from his position as Chief of Police by the Village of Birch Run. Mowatt failed to sign and acknowledge a performance improvement plan crafted by his employer to improve his job performance. Mowatt was first asked to sign the plan at a December 5, 2005 Village Council meeting. The Board of Review determined that failure to sign the improvement plan rose to the level of disqualifying misconduct.

DECISION: The circuit court affirmed the Board of Review’s decision, which found that claimant’s failure to sign the plan rose to the level of disqualifying misconduct under section 29(1)(b) of the MES Act.

RATIONALE: Claimant argued that the review of the Board’s record did not show that he refused to sign the plan, but rather that he simply needed clarification and could not sign the document as written. However, evidence showed that claimant had multiple opportunities to discuss the plan and address his concerns with the Village. Moreover, the Village decided that the improvement plan was in their best interest to advance claimant’s job performance. That claimant disagreed with the necessity of the plan is irrelevant to whether he acted deliberately against the interests of his employer. Thus, the court agreed that claimant’s outright refusal to sign the plan showed a willful disregard of his employer’s interests. Because the plan was directly aimed to improve claimant’s performance, his failure to sign the plan was related to his work. Further, a single incident of misconduct may satisfy the statutory meaning of misconduct under section 29(1)(b) of the MES Act. Tuck v. Ashcrafi’s Market Inc., Mich.App. 579, 589 (1986). Therefore, the court found that claimant’s insubordination amounted to disqualifying misconduct and the Board’s decision to deny him benefits was not contrary to law.

Digest Author: Adam Kleven, Michigan Law, Class of 2018
Digest Updated: 1/6/2016

Deboer Nursing Home, Inc. v. Beasley – 12.136

Deboer Nursing Home, Inc. v. Beasley
Digest No. 12.136

Section 421.29(b), Rule 207 of the Rules of Practice Before Referees and MES Board of Review

Cite as: Deboer Nursing Home, Inc. v. Beasley, Unpublished Opinion of the Muskegon County Circuit Court of Michigan, Issued April 2, 2008 (Docket No. 186922WC).

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Appeal pending: Yes
Claimant: Amenia H. Beasley
Employer: Deboer Nursing Home, Inc.
Tribunal: Muskegon County Circuit Court
Date of Decision: April 2, 2008

HOLDING: An Administrative Law Judge’s (ALJ) failure to “advise… and give every assistance” to an unrepresented claimant violates Rule 207 of the Rules of Practice Before Referees and MES Board of Review and is grounds for a remand for another hearing before a different ALJ.

FACTS: Claimant was employed by Deboer Nursing Home, Inc. until she was discharged for misconduct. Her alleged misconduct included (a) failure to turn on a patient’s personal alarm, (b) failure or refusal to respond to a resident choking with urgency, (c) leaving a resident in bed all day, (d) failure to monitor an Alzheimer’s resident as required, (e) leaving a resident in loose stool, (f) leaving a resident on a commode, and (g) failure to turn on a resident’s alarm, resulting in the resident falling. The ALJ found that the unrepresented claimant did not deny these events occurred and that her explanations for the incidents were not persuasive. Thus, the ALJ disqualified the claimant from benefits pursuant to MCL 421.29(b) because of misconduct.

The State of Michigan Employment Security Board of Review (“Board”) reversed the ALJ’s decision on August 28, 2007 on two grounds. First, the Board argued the claimant was not given the procedural protections by the ALJ guaranteed by Rule 207. Second, the incidents relied upon by the employer did not constitute misconduct under MCL 421.29(b).

DECISION: The ALJ failed to provide the procedural protections guaranteed by Rule 207 to the claimant in her original hearing. The remedy for violating Rule 207 is remand for new hearing with a different ALJ.

RATIONALE: The Court denied the Board’s second ground for reversal, specifically that the incidents did not qualify as misconduct. The Board’s explanation for that view was a disagreement with the ALJ’s assessment that the claimant’s explanations for the incidents in the original hearing were unpersuasive. The court denied the Board’s explanation because of an absence of legal precedent permitting the Board of Review, who did not view the witness or hear testimony, to assess the credibility of the witness.

However, the Court agreed with the Board that the claimant was not afforded the procedural protection guaranteed by Rule 207. Rule 207 reads as follows: “The referee shall secure such competent, relevant, and material evidence that he or she deems necessary to arrive at a fair decision… [and] shall advise the [unrepresented] party of his or her rights, aid him or her in examining and cross-examining witnesses, and give every assistance to the party compatible with an impartial discharge of the Referee’s official duties.” The ALJ specifically failed to protect the unrepresented claimant by (a) not guiding the claimant through the several exhibits submitted by the employer and (b) not asking the claimant any questions in response to the allegations.

The Court sought to prevent the consequences of the Board’s reversal from falling solely upon the employer. To achieve this, the Court remanded the issue for a new hearing with a different ALJ. To prevent violations of Rule 207 in the future, the Court provided two options to employers facing ALJs who were not complying with Rule 207. First, the employer could carry out the required procedures that the ALJ is tasked with under 207, thus assisting the claimant in presenting his or her case. Alternatively, the employer could stay silent, knowing the possible remedy ordered by the Board would be a decision that the employer pay benefits to the claimant.

Digest Author: Sean Higgins, Michigan Law, Class of 2017
Digest Updated: 3/1/2016